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Health Wellness Coach – Charleston, WV

The Health Promotion Coach interacts with participants to provide eligible services necessary to reduce and/or eliminate unhealthy lifestyle behaviors and promotes the adoption of lifestyle habits that are conducive to a higher quality of life. The Health Promotion Coach shall also be responsible for the operational support of the department in order to ensure customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Respects each participant’s privacy rights under HIPPA and other applicable laws and regulations during the provision of services.
  • Provide all services in an ethical manner while maintaining participant dignity.
  • Utilize available information as well as the participants’ stated needs to promote the adoption of lifestyle habits that are conducive to a higher quality of life while supporting individualized goals and objectives.
  • Utilize recognized techniques to educate and assess wellness needs, identifying and creating learning opportunities, support behavior modification, and develop goal oriented outcomes to equip participants with the necessary tools and skills to manage and control their overall well being.
  • Understand the process of health promotion programs including: tobacco cessation, weight management, and other preventive maintenance programs.
  • Manage a case load relevant to the changes in business demands and provide the proper clinical documentation.
  • Participate in the designated personal and professional development program to ensure the quality of service delivered.
  • Participate in the established quality assurance program.
  • Obtain the necessary continuing education units related to maintain individual licensure or certifications.
  • When necessary, provide for the safety and wellbeing of the participant following all applicable duty to warn and care procedures.
  • Demonstrate reliable time and attendance practices.
  • Adherence to all policies and procedures.
  • Other duties as assigned.

    • EXPERIENCE and/or EDUCATION

  • Bachelor Degree in a health, wellness, social sciences or human service related field required.
  • Advanced Degree in a health, wellness, social sciences or human service related field preferred.
  • Associates Degree in Nursing with current licensure as a Registered Nurse is acceptable.
  • 1-3 years experience required in a health related field preferred.
  • Current and unrestricted licensure/certification if applicable.
  • Clinical documentation experience preferred.
  • Ability to read, write, and speak languages other than English preferred.
  • Proficient in MS Office.
  • A valid driver's license required.

    PHYSICAL DEMANDS AND WORK ENVIRONMENT

    The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
  • Extensive computer work with long periods of sitting in a typical call center work environment.
  • Limited physical effort required with limited exposure to physical risk.
  • Must be willing and able to travel occasionally as directed involving overnight stays that may include multiple nights.
  • Ability to lift 35 pounds unassisted. Heavier weight with assistance.
  • Ability to work evenings, nights, weekends, and holidays as required.

    KNOWLEDGE, SKILLS, & ABILITIES

  • Ability to multi-task: Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
  • Communication skills: Reads, writes and speaks fluent English in order to convey information and ideas effectively. Demonstrates exceptionally strong written and verbal communication skills. Ability to prepare concise and accurate records and reports.
  • Organizational ability: Demonstrates a systematic approach in carrying out tasks and assignments.
  • Problem solving skills: Demonstrates a strong ability to properly identify and analyze problems. Able to follow the proper policies and procedures to solve indentified problems.
  • Client service skills: Consistently ensures that participants are provided with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering expected service elements.
  • Mathematical ability: Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
  • Computer skills: Comfortably and confidently uses a computer and specialized software.
  • Initiative: Self motivated and shows willingness to accomplish multiple tasks as assigned.
  • Integrity: Firmly adheres to the values and ethics of beBetter Networks, Inc. Exhibits honesty, discretion, and sound judgment.
  • Cooperativeness: Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
  • Flexibility: Is open to changing situations and opportunities and is willing to perform all tasks assigned.
  • Independence: Able and willing to perform tasks and duties without direct supervision.
  • Tolerance for Stress / Resiliency: Maintains a positive outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
  • Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.

    • The employee is expected to adhere to all company policies and to act as a role model in the adherence to policies.